Sylzo Privacy Policy

Effective Date: September 17, 2024

Introduction

At Sylzo ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you access or use our website, services, or products (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

Information We Collect

We collect personal information that you voluntarily provide to us, such as your full name, email address, contact details, account credentials (username and password), and payment information when you create an account, make a purchase, or contact us for support. We also collect non-personal information that does not directly identify you. This includes details about your browser and device, such as IP address, browser type, operating system, device identifiers, and information about your usage of our Services, like pages visited, time spent on pages, and navigation patterns. We use cookies and similar tracking technologies to collect this non-personal information automatically, which helps us understand how you interact with our Services, remember your preferences, and tailor our Services to better suit your needs.

Legal Bases for Processing

For individuals in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

- Consent: We process your personal information if you have given us explicit consent to do so for specific purposes.

- Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

- Legitimate Interests: We process your information for our legitimate interests, such as improving our Services, provided that such processing does not outweigh your rights and freedoms.

- Legal Obligation: We process your personal information to comply with legal obligations.

How We Use Your Information

We use the information we collect to:

- Provide and Improve Services: Create and manage your account, process transactions, deliver the Services you request, and improve and personalize your experience.

- Communicate with You: Respond to your inquiries, provide customer support, send important notices, and, with your consent, send promotional communications about new features, products, or services.

- Ensure Security: Detect and prevent fraud, unauthorized activities, and other harmful conduct to ensure the security and integrity of our Services.

- Legal Compliance: Comply with legal obligations, enforce our terms of service, and protect our rights, property, or safety, as well as those of our users and others.

How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing purposes. We may share your information with:

- Service Providers: Trusted third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, and customer support services. They are contractually obligated to maintain the confidentiality and security of your information and use it only for the purposes we specify.

- Legal Obligations: Government authorities, law enforcement officials, or other third parties when required by law or necessary to protect our rights.

- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership.

- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

- Aggregated Data: We may share aggregated or anonymized information that does not identify you personally with third parties for various purposes, such as analyzing trends or improving our Services.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

- Access: You have the right to request access to the personal information we hold about you.

- Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.

- Deletion: You may request that we delete your personal information, subject to certain exceptions.

- Objection: You have the right to object to the processing of your personal information under certain circumstances.

- Restriction: You can request that we restrict the processing of your personal information in certain situations.

- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

- Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@mxnncreates.com. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

- Right to Know: You may request that we disclose to you the categories and specific pieces of personal information we have collected about you.

- Right to Delete: You can request that we delete any personal information we have collected from you, subject to certain exceptions.

- Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes, we will update this Privacy Policy and provide a "Do Not Sell My Personal Information" link.

- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at contact@mxnncreates.com.

Data Security

We prioritize the security of your personal information and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

- Encryption: Using Secure Sockets Layer (SSL) encryption to protect data during transmission.

- Secure Storage: Storing your information on secure servers with restricted access.

- Access Controls: Limiting access to your personal information to authorized personnel who need it to perform their job duties and who are bound by confidentiality obligations.

- Regular Assessments: Regularly reviewing and updating our security practices to enhance the safety of your data.

Despite our efforts, no security measures are completely secure. We cannot guarantee the absolute security of your personal information. You are responsible for keeping your account credentials safe and for notifying us promptly if you suspect any unauthorized use of your account.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, or protect our legal interests. When your personal information is no longer required, we will securely delete or anonymize it. If deletion is not feasible due to technical reasons, we will ensure that your personal information is securely stored and isolated from further processing until deletion is possible.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers are located. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses approved by relevant regulatory authorities and obtaining your explicit consent when required.

Children's Privacy

Protecting the privacy of children is important to us. Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records. If you believe that we might have any information from or about a child under 13, please contact us at contact@mxnncreates.com.

Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to these third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. We will post the updated Privacy Policy on our website and update the "Effective Date" at the top of this policy. If we make material changes that affect your rights or how we use your personal information, we will notify you by email or by prominently posting a notice on our Services before the changes take effect. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

We welcome your questions, comments, and concerns about this Privacy Policy or our privacy practices. If you have any inquiries or need assistance, please contact us at:

Email: contact@mxnncreates.com

We are committed to addressing your concerns promptly and transparently.

Your Consent

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with this policy, please do not use our Services.

Thank You

Thank you for trusting Sylzo with your personal information. We are dedicated to protecting your privacy and providing you with a secure and enjoyable experience.